With the growth of the Internet, companies have discovered that they can have not only a 24 hour-a-day showcase for their products, but also deliver superior customer service.


What is e-commerce?

In its most fundamental sense, e-commerce or electronic commerce is the buying and selling of goods and services over the Internet. Sometimes referred to e-business or e-tailing, all kinds of businesses – from clothing shops and supermarkets to banks, airlines, car hire companies, real estate agencies and signage companies – can operate successfully online.
Some of the more dominant e-commerce businesses include Amazon.com, Compudataonline, CDonline.com and Ebay, who have managed to achieve global reach and show phenomenal success and competitiveness.

Why use e-commerce?

By having an active website and an online catalogue of products and services, companies are able to have a virtual storefront where customers can search, view, order and make secure credit card purchases online.
Having access to a functional website can save clients the time and energy of sifting through newspapers or driving through busy traffic to find the products they want or need. E-commerce also allows business-to-business transactions, where manufacturers can communicate with their suppliers with ease. Moving a business to the Internet is a sound strategy for growing a business and interacting with a global marketplace.

How to get ‘e-commerce-ready’

Before setting up an e-commerce website, it is important for a company to do the requisite market research and target audience mapping and planning. A company should be able to test the design of its software applications to ensure efficiency, and facilitate transactions so as to provide front-end service excellence and achieve long-term success. A website must also be search engine-optimised or part of an affiliation programme to draw in clients.

Benefits of e-commerce

As a form of direct marketing, an e-commerce website provides an economical form of advertising and communication. If a website is well-designed and informative, it will reduce a business’s costs on printed marketing and promotional materials and entice a customer to visit a ‘real-time’ location if need be. A successful website which is updatable and provides price guides and quotations will attract new customers and retain the old.
Bottom line? An e-commerce site can be the best and most effective form of signage for a business in our online and technology-enabled society.